Address
300 Barangaroo Ave,
Barangaroo NSW 2000

Wine Selection

Spirits Selection

Work Hours
Sunday – Wednesday : 10am – 9pm
Thursday– Saturday : 10am – 10pm

FAQS

Can I return my online order?

If your purchase is faulty, damaged, incorrectly described or breaches a consumer guarantee, we will be happy to provide you with either a refund or exchange upon presentation of your proof of purchase. If this purchase incurred a delivery fee, we will also cover the cost of the delivery fee for the return of the Goods back to us. The refund will be processed with via same method of payment as the original transaction.

If your purchase was made in-store, simply bring the products and receipt back and speak to a Liquorland/Vintage Cellars/First Choice team member to organise a refund or exchange. Or, call our Customer Care team on 02 9262 1726 and a customer service representative will assess your request for a refund or exchange, before returning to the store to have this processed. Please note, that instore refunds and exchanges cannot be processed by Customer Care over the phone.

If you've encountered an issue with a purchase you've made online or over the phone there are two options available:

  • The order can be returned to your nearest Vintage Cellars store (providing your Tax Invoice as proof of purchase), or
  • You can arrange for the order to be collected from you, just call us on 02 9262 1726

This is information is also available in our terms and conditions.

If you have changed your mind after purchasing a product/s from us either online or instore and including foods items, we will be unable to offer a refund or exchange for these goods if they have left our premises.

How can I pay for my online order?

We accept payments using Mastercard, Visa, American Express, Coles MasterCard, flypay, Apple Pay, Google Pay and PayPal. Unfortunately we do not accept Cheques, Money Orders, Gift Cards or flybuys points as online payment methods.

Can I use AfterPay?

Unfortunately we do not accept AfterPay, zipPay or similar ‘buy now, pay later’ digital payment services. This also includes single-use digital cards created through one of these services. Our current payment options are listed above.

How long after ordering can I collect my order?

Customers will receive notification by text message within 60 minutes of their order being transacted online, provided collection is within the opening times of the Click & Collect store.

Are orders able to be placed at any time?

Yes, your order will be prepared for collection within the opening times of the Click & Collect store. These will be visible pre and post purchase and a text message will be sent when the order is ready for collection.

Can I nominate an individual to pick up the order?

Yes, provide the name of the person collecting the order, photo identification is required to collect your order.

Can I change my order?

Our friendly Customer Care team will always help wherever possible to ensure you have a smooth Click & Collect experience. To discuss your options, including refunds and new orders, please give the team a call on 02 9262 1726, Sunday – Wednesday : 10am – 9pm
Thursday– Saturday : 10am – 10pm.

Will my purchase be chilled?

If requested, we will endeavour to provide chilled stock where available, although we're unfortunately not able to guarantee this due to availability and store capacity.

Can my Click & Collect purchase be gift-wrapped?

Gift packaging is not available at this point in time for Click & Collect purchases, although we do offer a range of gift bags in store.

Do limits apply to Click & Collect orders?

Limits apply per customer per day to Click & Collect orders: 60 units per wine, 5 cartons per beer, cider or pre-mixed drinks, 12 units per spirit. Please call us on 02 9262 1726 for orders bigger than our listed limits and we will do our best to help facilitate your purchase.